EventPro Planner Manual

Technical Support and Upgrade Protection Plan

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Technical Support and Upgrade Protection Plan

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Technical Support and Upgrade Protection Plan

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In order to access EventPro Planner Support, you must maintain a current Upgrade Protection Plan.

The annual Upgrade Protection Plan provides access to:

1.New and enhanced features developed in response to customer input, delivered through two scheduled Upgrades per year.  Participation of our UPP customers is our main source of new ideas.
2.Unlimited hot fixes and updates, released as required on our Support website.  To access the fixes and updates, log in to the Support website.
3.Unlimited live technical support via telephone, email and fax, Monday to Friday, 7 a.m. – 5 p.m. CST (available in English only).  See Before Contacting Support below to maximize the benefits of contacting live support.
4.Comprehensive user manual and help available on-line and in PDF form, regularly updated by our in-house Technical Writer to reflect the latest changes in updates and upgrades.
5.The EventPro Planner Connection, our quarterly newsletter, which provides company news, update notifications software feature demonstrations, helpful hints and promotions.
6.The EventPro Planner Bulletin, which provides notification of updates and upgrades for assisting your technical staff with network maintenance.
7.24-hour access to current information on the EventPro Planner Support Website, which includes “What’s New” (a listing of all the latest enhancements), the newest Downloads, frequently asked questions (FAQs), Bug Report forms, File Uploading and more.

If your Upgrade Protection Plan has lapsed, please contact the nearest Sales Department for information about how to reactivate your Upgrade Protection Plan and continue to get the most out of your software investment.